WARRANTY & RETURN POLICY
EFFECTIVE AUGUST 1, 2023
We do our best to get you the best quality plants and pottery, but sometimes things just are not right. Your satisfaction is important to us, and we’ll gladly accept returns based on the following guidelines.*
PLANTS – Tropicals, bedding plants and perennials: Normally plant material will exhibit problems within the first 10 days after leaving our stores. If you notice any problems in that time please call us quickly so that we can discuss causes and solutions before we lose a living plant. Often a simple adjustment in water, location or pruning can solve the dilemma. We may need to see the plant “in person,” but most times a picture can do the trick.
If a plant is properly cared for, planted, watered and still dies within 30 days, we will replace it with a similar or same type plant or issue a store credit in the amount of the plant.
Similarly if the plant is just not the right one, bring it back in the same condition as you bought it within 10 days for exchange.
SHRUBS AND TREES – all shrubs and trees purchased are guaranteed for 30 days from purchase date. Keep in mind the first 30 days it is important to keep new plantings well-watered. Please contact us IMMEDIATELY if you notice any signs of distress. So, we can fix the problem BEFORE we lose the plant.
Shrubs and trees installed by Ruibal’s are guaranteed for 4 months from installation date, provided a working irrigation system is in place. Damaged plants MUST be reported as soon as problems occur, so we can fix the problem and save them!
This Warranty does not include coverage of the following damage or loss of shrubs, trees, plants or ground covers caused by fires, floods, freezing rains wind storms over 75 miles per hour; winter kill caused by extreme cold (below 20 degrees) and severe winter conditions not typical of planting area; natural disasters; or acts of vandalism.
Labor charges are not covered on replacement installations.
Replacement plants are not covered under warranty.
DUE TO THE RECENT OUTBREAK OF ROSETTE DISEASE IN TEXAS WE CAN NOT GUARANTEE KNOCK OUT ROSES.
GIFT SHOP ITEMS – Pottery, gift items, candles etc. We will gladly accept returns with a receipt up to 15 days after purchase. Items must be in the same condition as when purchased for full refund in the manner it was paid.
Sale, Closeout or discontinued item sales are final. Special Order items may be returned for 50% refund.
*Receipt is required for all refunds or returns. Delivery fees, labor and installation are non-refundable. Acts of nature including flooding, drought, wind as well as vandalism or items beyond reasonable control are not covered. Returns may be subject to a 50% restocking fee.